Returns

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please note that items which are personalised cannot be returned unless faulty.

For items which are non-personalised, in order for the item to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt, or order number, as proof of purchase.

Please contact us by e-mail personalisedgifts.england@gmail.com directly and we will help you with your enquiry.

For items which have been received and which are faulty or broken on arrival, we may ask you for a photo of the item(s) for our records, and to understand the issue. Failure to provide a photo may mean that we cannot process your exchange or return.

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